Cancellation Policy

CosmicStays.com Cancellation Policy

  1. Standard Cancellation Policy: For any new reservation, you can cancel within 24 hours of booking and receive a full refund, provided that the check-in date is at least 30 days away.
  2. Cancellation 45-30 Days Prior to Check-in: For cancellations made between 45 and 30 days before the check-in date, an 80% refund will be given.
  3. Cancellation 30-15 Days Prior to Check-in: For cancellations made between 30 and 15 days before the check-in date, a 50% refund will be given.
  4. Cancellation 15 Days or Less Prior to Check-in: No refunds will be given for cancellations made 15 days or less before the check-in date.
  5. Long Weekends and Peak Dates: No refunds will be given during checkin or stay on long weekends and peak dates. For 2024, this includes the following Indian holidays that create long weekends:
    • Lohri & Makar Sankranti/Pongal: 12th - 15th January 2024
    • Republic Day: 25th - 28th January 2024
    • Maha Shivratri & Gudi Padwa: 8th - 10th March 2024
    • Holi: 23rd - 25th March 2024
    • Good Friday & Easter: 29th - 31st March 2024
    • Buddha Purnima: 23rd - 26th May 2024
    • Bakri Eid: 15th - 17th June 2024
    • Independence Day & Parsi New Year: 15th - 18th August 2024
    • Janmashtami: 24th - 26th August 2024
    • Onam & Ganesh Chaturthi: 5th - 8th September 2024
    • Eid Milad Un Nabi: 14th - 16th September 2024
    • Maha Navmi & Dussehra: 11th - 13th October 2024
    • Diwali & Bhai Dooj: 1st - 3rd November 2024
    • Guru Nanak Jayanti: 15th - 17th November 2024
    • Christmas: 22nd - 25th December 2024
    • New Years Eve: 28th - 31st December 2024
  6. No Show: No refunds will be given for no-shows.
  7. Cancellation by CosmicStays: In the event that CosmicStays cancels a reservation due to unforeseen circumstances, guests will be given a full credit for future bookings, valid for 6 months, or a refund back to their original payment method within 7-10 working days.

Please note that it is the guests' responsibility to make sure they know the latest travel and health regulations before travelling. We therefore recommend reviewing the local government guidelines regarding international travel before booking a stay with us.

For any changes or cancellations, please get in touch with our customer service team.